Cognition: Episode 1 [Jan 28th-31st]

Looks like I was a little hasty with my support request for that same problem... but support fixed it right away.

Thanks guys! You rock!

[canj]

Barefoot_Monkey wrote:

Complements to your support team. They're really quick, and got back to me no more than 6 minutes after I opened a ticket even though they're so busy.

[mgnade]

So here's proof this bullshit is not our fault: https://www.x.com/content/update-3-issu ... pns-jan-27

Looks like Paypal should have an answer by 3PM EST. In the meantime, I ask that everyone is patient and waits to see if this all clears up itself. Or you can use Amazon or Google of course.

[mgnade]

Looks like the Paypal issue is resolved:

"We have implemented a fix and IPNs for transactions processed after Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) are being sent now. We are expecting IPNs for new transactions to start being delivered in near real-time within the next hour. We are also estimating that missing IPNs for transactions processed between Jan 27, 11:04 PM PST (Jan 28, 7:04 AM GMT) and Jan 28, 10:47 AM PST (Jan 28, 6:47 PM GMT) will be delivered within the next 24 hours."

[canj]

Well, that was fun!

I hope everyone got there games alright. In the mean time, lets get this higher on reddit

http://www.reddit.com/r/GameDeals/

It is have spanish subtitules or menus?

damian.fallas wrote:

It is have spanish subtitules or menus?

No, its appears to have only English and German subtitles.

Still nothing on my end. Bought over 10 hours ago too. Ive sent off a support ticket and hopefully things will progress a little :/

[mgnade]

Our test order from 12:50pm cleared at 7:06pm EST.

And tomorrow will be part 2 in sale too? That'll be awesome!

[PlayerReview]

matze404 wrote:

And tomorrow will be part 2 in sale too? That'll be awesome!

I highly doubt that. But, either way this is going to be a series I plan on playing the entire season.

I made an account to say that this has happened to me using Amazon Payments. It has been over 2 hours since I paid for the game.

I'll send a ticket in to support.

Hi everyone! Katie from Phoenix Online here. Thanks for the great response on Cognition, and the support over on Greenlight! This has been awesome to watch. Reminds me of hitting refresh every five seconds when we did our Kickstarter. (Except now it updates live, w00t! My F5 key is thankful.)


Just Episode 1 that continues to be on sale here, but Episode 2 IS coming out tomorrow!

Also a huge shout-out and thank you to IGS's support team for handling things when PayPal went out on them yesterday. You guys rock!

[canj]

Thanks for the post !

It's always awesome to hear from the development team in here.

Anything we can do to help!

We are all excited about the rest of the series!

exerabb wrote:

I made an account to say that this has happened to me using Amazon Payments. It has been over 2 hours since I paid for the game.

I'll send a ticket in to support.

I can confirm that there is now a problem with Amazon payments. Should I wait or also send a support ticket?

Maybe I screwed up, but while I have a Windows/Mac version available, I don't see the comic or the soundtrack.

Vercinger wrote:

exerabb wrote:

I made an account to say that this has happened to me using Amazon Payments. It has been over 2 hours since I paid for the game.

I'll send a ticket in to support.

I can confirm that there is now a problem with Amazon payments. Should I wait or also send a support ticket?

Yeah, buyers of the new Groupees bundle who used Amazon Payments are being screwed around too.

[canj]

Everyone's payment systems seem to be have problems, yesterday PayPal, today Amazon.

Id encourage anyone who has a problem to submit a support ticket with:

Transaction #
Amount Paid
Date/Time

It is easier to handle in there.

[canj]

Saoshyant wrote:

Maybe I screwed up, but while I have a Windows/Mac version available, I don't see the comic or the soundtrack.

Did you beat the average price?

go to SUPPORT at the top of the main page and submit a ticket with a screenshot of your receipt.

KatieHal wrote:

Hi everyone! Katie from Phoenix Online here. Thanks for the great response on Cognition, and the support over on Greenlight! This has been awesome to watch. Reminds me of hitting refresh every five seconds when we did our Kickstarter. (Except now it updates live, w00t! My F5 key is thankful.)


Just Episode 1 that continues to be on sale here, but Episode 2 IS coming out tomorrow!

Also a huge shout-out and thank you to IGS's support team for handling things when PayPal went out on them yesterday. You guys rock!

Hi Katie! Yesterday I sent an email to your Info address and I haven't received an answer yet, so I thought I could try via this forum.

I'm a Linux user and I saw on Greenlight that you are planning on porting Cognition to Linux once you upgrade to Unity4. From what I've seen of it your game looks pretty awesome, and I'd love to play it. So, if I get a copy here at IGS, will you upload the Linux version to my IGS wallet once it's completed?

Thanks!