Game: I Get This Call Every Day
OS: Windows, Mac
I'm recommending this game because it represents a large chunk of my adult life. Having been a software support technician as well as many other similar roles, I feel like I can identify.
Dev notes from Desura -"Exactly what it says on the box: a lightly filtered experienced pulled from my day job in a customer service call center, made interactive in a point-&-click format. Lose politely, or lose spectacularly; the choice is yours."
Coincidentally, the developer appears to have been a top contributor several times on IndieGameStand (including the current bundle). In any case, I don't know how he'd feel, but I would like to see him featured here in the future.